Guided ExperienceBETA

A LITTLE HELP, RIGHT HERE

Questions?
Start here.

Quick answers, then a simple way to tell us what you need.

Frequently asked questions

What does Guided Experience do?

It adds guided steps, highlights, a familiar Desktop-style menu, report explanations and links to official Intuit help beside QuickBooks Online. You choose and perform every action.

Does it access my financial records?

The extension uses visible page controls locally to place guidance. It does not upload, copy or store your company’s financial records, and it does not submit transactions for you. Extension preferences and guide progress stay in your browser.

Is this an official Intuit product?

No. Guided Experience is independently developed and is not affiliated with, endorsed by or supported by Intuit. QuickBooks and Intuit are trademarks of Intuit Inc.

Does it work with every QuickBooks plan?

Features differ by plan and permissions. Select your plan in the extension Profile. If billing or company settings are unavailable, ask your Primary/Master Admin. Some guides may require a higher plan.

Is beta access free?

Yes. No card is required. Joining the beta does not start a paid subscription or the planned seven-day trial.

What happens when I request access?

Your email and permission for beta updates are saved. This is an access request, not a verified account or automatic download. Invitations and installation instructions will be arranged separately.

What usage information is shared?

Only if you opt in: which guides and extension tools you use, using predefined event names and a random installation ID. No QuickBooks page text, financial values or screenshots are included.

How do I report a missing highlight or tooltip?

Choose Feedback in the extension or use the support form here. Explain what you clicked and what you expected. Do not include company financial details, customer information or screenshots containing private records.

Can I reply to your feedback email?

You can send feedback to feedback@guidedexperience.app. It currently receives messages only; a reply-capable business support mailbox is being arranged. Do not expect a reply from that address yet.

Feedback & problem reports

No screenshots or page contents are attached. Please leave out financial and personal information. This form does not collect a reply address.


Prefer email? feedback@guidedexperience.app

Receiving only for now. A reply-capable support inbox is coming.